ITIL v3 Fundamentals

Este curso prepara para el primer examen de certificación de ITIL (Information Technology Infrastructure Library).

Este curso enseña los conceptos, estructura y terminología de ITIL, que permiten una aproximación profesional a la gestión de servicios de tecnologías de la información.

Número de horas: 20 horas

Programa resumido:

  1. What is ITIL ® and IT Service Management?
  2. Comprehend the 5 Core Principals of ITIL®
  3. Understand the Service Lifecycle
  4. Define key terminology & concepts of Service Management
  5. The Key Principals, Models and Processes of Service Strategy
  6. The Key Principals, Models and Processes of Service Design
  7. The Key Principals, Models and Processes of Service Transition
  8. The Key Principals, Models and Processes of Service Operation
  9. The Key Principals, Models and Processes of Continual Service Improvement
  10. Understand the functions and roles in Service Management
  11. Define the Technology and Architecture Around Service Management
  12. Understand the ITIL® Qualification Scheme

Certificación que prepara: ITIL Foundation v3